Responsible Gambling Policy

At Funclub we are committed to safer play and to making sure gaming stays a controlled, enjoyable activity. We put player safety first by offering practical tools, clear controls, and easy access to support so you can manage your play at any time.

Player protection principles

We focus on prevention, transparency, and quick support. Our approach is to give you clear choices about how you play, to provide easy‑to‑use controls, and to respond promptly if you ask for help. We do not market to self‑excluded players or to anyone under the legal gambling age in their province.

Activity-control tools

Deposit limits

You can set daily, weekly and monthly deposit limits from your account settings. Limits take effect immediately and can be reduced at any time. Increases may be subject to a waiting period to avoid impulsive changes.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. These are applied to real‑money play and help keep losses predictable and within your budget.

Time limits and session tools

Use session or reality‑check settings to receive prompts after a chosen play time. You can also set automatic session time limits to remind you to take breaks and to avoid prolonged play.

Account breaks and self-exclusion

If you need a longer break you can choose a temporary account suspension or self‑exclusion for a fixed period. During self‑exclusion your account access is blocked and promotional messages are stopped. For permanent closures contact our support team through the Help centre.

Recognizing problem behaviour

Watch for signs such as repeated unsuccessful attempts to stop gambling, chasing losses, regularly spending more than intended, borrowing money to play, or neglecting work and family obligations. If you notice these changes in yourself or someone close to you, consider using the tools above and seeking help.

Practical tips to stay in control

Decide a budget before you play and stick to it. Set deposit and loss limits, use session timers, avoid gambling when stressed or using substances, and never gamble with money needed for essentials. Treat gambling as entertainment, not a way to make money.

Professional help and support organisations

If you need further support, contact your provincial problem gambling helpline or a national service such as Gamblers Anonymous. In Ontario, ConnexOntario provides confidential information and referrals. For immediate support, contact your local helpline or seek a healthcare professional. If you need assistance adjusting account limits or self‑exclusion, our Fun Club support team is available through the Help centre to guide you through the options.