Data Privacy Policy
Welcome to the privacy policy for Funclub. This page explains what information we collect, how we use and protect it, and your rights in relation to your personal data. We take privacy seriously and aim to keep our practices clear and easy to understand for players in Canada and elsewhere.
Types of data we collect
We collect several categories of information to operate accounts, process payments, and meet regulatory and security obligations. Collection depends on services you use and your interactions with the site.
Personal data
Personal data includes name, date of birth, residential address, email, phone number, government ID details provided for verification, and payment or wallet identifiers. We collect this information when you register, verify your account, or contact support.
Technical data
Technical data covers IP address, device and browser details, operating system, cookie identifiers, connection times, and other diagnostic data. This helps us deliver the site, detect fraud, and maintain site performance on desktop and mobile devices.
Transactional data
Transactional data refers to deposit and withdrawal records, bet and game activity, bonuses claimed, loyalty activity, and communication history related to your account. This information is used to process payments, manage accounts, and investigate disputes.
How we use your information
We use collected data to create and manage accounts, verify identity for anti-money-laundering and age checks, process deposits and withdrawals, and monitor play patterns for responsible gambling. Data also supports security measures, fraud prevention, dispute resolution, and compliance with legal obligations.
With your consent we may use contact details to send account notices, transactional messages, and optional marketing communications. You can opt out of marketing at any time using the account settings or by contacting support.
Data protection practices
We protect personal information using industry-standard technical and organizational measures such as encrypted connections (HTTPS/TLS), access controls, and regular security reviews. Access to personal data is restricted to authorised staff and to third parties that provide services on our behalf.
Cookies and tracking technologies
We use session and persistent cookies to keep you logged in, remember preferences, and measure site performance. Third-party analytics and advertising partners may also set cookies. You can manage cookie preferences through your browser or the site cookie settings.
User rights
You have the right to access, correct, or erase personal data we hold about you, to object to or restrict processing in certain circumstances, and to withdraw consent where processing is based on consent. You may also request a copy of your transactional data or activity history.
Access, correction and deletion of data
To exercise your rights, contact [email protected]. We will verify your identity before processing requests to protect your account. Requests are handled promptly and may require additional documentation when verification is needed.
Information sharing and third parties
We may share personal data with payment processors, identity verification and fraud-prevention providers, game suppliers, analytics vendors, and legal or regulatory authorities when required. All third parties are contractually bound to protect your data and to use it only for agreed purposes.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. Material changes will be posted on this page and, if appropriate, communicated to account holders. If you have questions about Fun Club privacy practices, contact [email protected].