Contact Us
If you need help, our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us for guidance on deposits, ID verification, bonuses, or troubleshooting, and we’ll walk you through next steps and expected timelines. You can upload verification documents securely in your account, and quick help is available via live chat or email. Our agents use clear Canadian English to keep things simple for players across Canada.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, response usually within 1 to 4 hours) |
| General enquiries | [email protected] (questions & feedback) |
| Affiliate enquiries | [email protected] (partner team) |
| Payments | [email protected] (withdrawals & verification) |
| Phone | +1 416 582 3491 (voice support) |
| Working hours | Live chat 24/7; email Mon-Fri, 09:00-18:00 ET |
Email Support
Email is the preferred way to reach us for detailed requests, account issues, or when you need to submit documents. Please email [email protected] with a clear subject line, your full name and account ID, and up‑to‑date contact details. Including this information up front helps us avoid delays and respond to your inquiry as quickly and accurately as possible.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, and live chat issues are often resolved immediately. More complex matters, such as KYC verification or payment investigations, may take longer depending on their nature and required documents. Contact support and we’ll keep you updated on progress.
Feedback
Your feedback matters to us. If you have suggestions, ideas, or notice anything we can improve, please get in touch via our contact form or email [email protected]. Every message is read by our team and carefully reviewed. We use your input to refine site features, promotions, and the overall user experience so future visits are smoother and more enjoyable.